SERVICE LEVEL AGREEMENT
The GX SLA is a Service Level Agreement that we offer all existing and New GX Customers. Under this SLA GX will provide support for a number of key elements of your GX Solar solution.
PREVENTATIVE
MAINTENANCE
It is essential to conduct regular checks on all equipment to ensure that they are functioning correctly. This includes inspecting each item thoroughly to identify potential issues hindering their performance. If any problems are detected, it is essential to take prompt action to rectify them, which may involve repairing or replacing the faulty components.
ON SITE
SERVICE
On-site changes and installations are often necessary to ensure that the system or equipment is functioning optimally, especially if it requires customization or modifications that cannot be performed remotely. Performing on-site changes and installations can offer several benefits, including reduced downtime, minimized transportation costs, and better communication between the technicians and the system’s users.
REMOTE
SYSTEM
MONITORING
System monitoring is a crucial process that involves the continuous assessment of various aspects of a system to ensure that it is functioning efficiently and effectively. GX, in this context, is responsible for overseeing this process to ensure that any issues are detected and resolved promptly, before they escalate into major problems that can cause disruptions to operations.
ADHOC
SERVICES
In some cases, it may be necessary to add extra components to the system to meet certain requirements or to optimize its performance. it is important to ensure that any additional items or tasks are integrated seamlessly into the existing system, without causing any disruptions or negative impacts.
ENERGY
MANAGEMENT
Energy efficiency is a critical consideration for many systems, as it can help reduce costs and minimize environmental impact. Improving energy usage involves identifying areas where energy is being wasted and implementing strategies to reduce consumption, such as upgrading equipment, optimizing system settings, or implementing energy management practices.